Terms of Use

USE OF THIS WEBSITE AND NWA’S MOBILE APPLICATIONS AND RELIANCE ON THE INFORMATION CONTAINED HEREIN INDICATES THAT YOU ACKNOWLEDGE AND AGREE TO THESE TERMS OF USE, THE PRIVACY POLICY, AND OTHER NOTICES POSTED ON THIS WEBSITE.

Acceptance of Terms

NWA may modify these Terms of Use at any time without notice. The most current version of the Terms of Use will always be available to you by clicking on the Terms of Use link located on all of our Web pages. We recommend that you read these Terms of Use each time you visit this website so that you will know if any changes have taken place.

Your continued use of this website and NWA’s mobile applications following the posting of changes to the Terms of Use will serve to acknowledge your recognition and acceptance of those changes.

NWA has the right to terminate your access or use of this site and its mobile application at any time without notice.

Glossary

All terms listed are defined by NWA. NWA reserves the right to modify, amend, or delete any definitions at any time.

Privacy Policy

See the privacy policy disclosures relating to the collection and use of your information.

Benefit Information

No content on this site is intended to replace or amend language for coverage that you may have with NWA. You should always consult your benefit brochure and contract for details about what your health plan covers.

No Medical Advice

This site nor NWA’s mobile applications does not provide medical advice and neither the information available on this site or on NWA’s mobile applications nor any e-mail responses to your questions shall create a physician-patient relationship or constitute the practice of medicine. The information on this site, on NWA’s mobile applications and from any linked sites should not be used as a substitute or supplement for professional medical advice. If you have medical or health related questions, contact your physician.

User Conduct

By using this website or NWA’s mobile applications you agree to the following statements regarding user conduct.

Access to Password Protected Areas

As part of the registration process, you must provide us with current, complete, and accurate information as prompted by the applicable registration form. Access to and use of password-protected areas of this site is restricted to authorized users. Distribution of a password to any person or organization not authorized to use the password is prohibited. You are entirely responsible for maintaining the confidentiality of your user name, password, account, and for all activities that occur under your account.

User Obligations

You may not provide false information about yourself to us, impersonate any other person, or otherwise attempt to mislead others about your identity or the origin of any content.

You may not use this website or NWA’s mobile applications in a manner that negatively affects this website's resources, the resources of NWA’s mobile applications or the availability of this website or NWA’s mobile applications to others.

You may not interfere with or attempt to gain unauthorized access to any portion of this website, its computer systems, servers, or networks, or to NWA’s mobile applications, its computer systems, servers or networks.

Some parts of this site or some parts of NWA’s mobile applications may allow you to post, or to e-mail to NWA, materials or information. You may not submit or post any material or information which is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of proprietary rights of any person or entity, or which contains software viruses, corrupted data, commercial solicitations, mass mailings or any form of "spam". You may not use a false e-mail address to impersonate any person or otherwise mislead as to the origin of any material or information you submit or post.

Explanation of Benefits (EOBs)

Users of this website may have the ability to opt to receive EOBs electronically.

To stop the paper delivery of EOBs and instead receive EOBs electronically:

  • Log on or create an account at www.nwadmin.com
  • Go to Edit Account
  • Go to Change EOB Delivery Preferences
  • Select "I want to go GREEN and get electronic EOBs."
  • Right to Request Paper / How to Withdraw Consent
  • To receive paper copies of your EOBs:
  • Log on or create an account at www.nwadmin.com
  • Go to Edit Account
  • Go to Change EOB Delivery Preferences
  • Select "Please continue to send paper EOBs."

Disclaimer of Warranty and Liability

YOUR USE OF THIS SITE AND NWA’S MOBILE APPLICATIONS IS AT YOUR OWN RISK. THIS WEBSITE AND NWA’S MOBILE APPLICATIONS AND THE MATERIALS IN THIS WEBSITE AND IN NWA’S MOBILE APPLICATIONS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NORTHWEST ADMINISTRATORS, INC. (NWA) DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NWA DOES NOT REPRESENT OR WARRANT THAT MATERIALS ON THIS WEBSITE OR NWA’S MOBILE APPLICATIONS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. NWA DOES NOT REPRESENT OR WARRANT THAT THIS WEBSITE OR NWA’S MOBILE APPLICATIONS AND ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NWA DOES NOT WARRANT THAT THE FUNCTIONS OR CONTENT CONTAINED IN THIS SITE OR IN NWA’S MOBILE APPLICATIONS WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. NWA DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING USE, OR THE RESULT OF USE, OF THE CONTENT IN TERMS OF ACCURACY, RELIABILITY, OR OTHERWISE. THE CONTENT MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS, AND NWA MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME. YOU, AND NOT NWA, ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING OR CORRECTION IN THE EVENT OF ANY LOSS OR DAMAGE ARISING FROM THE USE OF THIS SITE OR NWA’S MOBILE APPLICATIONS OR ITS CONTENT. NWA MAKES NO WARRANTIES THAT YOUR USE OF THE CONTENT WILL NOT INFRINGE THE RIGHTS OF OTHERS AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH CONTENT.

NWA reserves the right to change any and all content contained on this website and its mobile applications at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by NWA. All of the information in this site and in NWA’s mobile applications, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this site and in its mobile applications, and NWA does not undertake any obligation to update such information after it is posted or to remove such information from this site or its mobile applications if it is not, or is no longer, accurate or complete.

Indemnification

You agree to indemnify, defend and hold us and our affiliates, business partners, business associates, sub-contractors, officers, directors, employees and agents harmless from any loss, liability, claim, demand, damage, or expense (including reasonable legal fees) asserted by any third party relating in any way to your use of this website or NWA’s mobile applications or breach of these Terms of Use. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, which shall not excuse your indemnity obligations.

Links to other websites

This web site and NWA’s mobile applications contains links to other sites that contain additional Terms of Use, guidelines or rules. Your use of any other site shall also subject you to the Terms of Use, guidelines or rules posted or associated with each of those sites.

Any such links are provided for your convenience only, and do not constitute an endorsement of the linked site(s) or content. NWA makes no guarantees and disclaims any implied representations or warranties about the accuracy, relevance, timeliness, completeness, or appropriateness of these sites, the information contained in them or the products or services they provide. NWA will not be liable, directly or indirectly, for any damage or loss incurred by you in connection with web sites or resources accessed through links on this website.

Miscellaneous

If any provision of the Terms is found to be invalid or unenforceable, the remainder of the Terms shall remain in full force and effect, and all Terms shall be enforced to the fullest extent permitted by law. No waiver or failure to assert any provision of the Terms shall be valid unless in writing and signed by an officer of NWA. NWA may assign its rights and duties under the Terms to any party, at any time, without notice. NWA reserves all rights not expressly granted in these Terms.

Trademarks

NWA or its web sites, mobile applications, publications, products, content, or services referenced on this site or in its mobile applications, are the exclusive trademarks of NWA, including without limitation the “look and feel” of this site and the color combinations, layout, and other graphical elements of this site. You may not use NWA’s trademarks in any manner without the express, written permission of NWA. Other product and company names that appear on this site or in its mobile applications may be subject to trademark or other rights of other parties.